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The original item was published from 12/2/2019 5:17:00 PM to 12/3/2019 12:00:01 AM.

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Posted on: November 20, 2019

[ARCHIVED] Computer Systems Becoming Available at City Facilities

IT professionals continue to dillignty work to bring back up the last computer systems at City facilities. Telephones, voicemail and email are becoming functional at all facilities. If you are encountering issues sending email to City staff, please continue to use the temporary city email addresses listed below.

November 25 Update:
Computer systems at all City facilities are coming back online. Email is anticipated to be restored by the end of the week. In the meantime, please continue to use the temporary City email addresses. Telephones at all facilities were intermittently working as of Monday morning, but are now operational again.

Last week, City computer systems were struck with a virus. To contain and isolate it, Brea IT professionals shut down all computer workstations, took servers offline and blocked network access to the City. Once the virus was identified, IT prioritized critical systems and began downloading backups to methodically bring systems up again. To operate the City, there are over 60 servers, more than 300 desktop computers, and more than 50 applications. Bringing everything back up in a cautious manner will take time.

We appreciate your patience as City facilities remain open and functioning during this time. We will continue to provide updates as IT professionals successfully work through remaining computer system issues.

November 22 Update:
City Hall continues to be open for business as IT professionals successfully work through computer system issues. It is anticipated to have most systems available by Monday, November 25. City telephones are still able to make and receive calls, but voicemail remains offline. Please continue to use the temporary email accounts, listed below, that were set-up to better serve you at this time. Regular City email is not yet available.

November 21, 1:30 p.m. Update:
City Hall continues to be open for business as IT professionals work through computer system issues. All City telephones are able to make and receive calls, but voicemail is not functioning.

To better serve you, City departments have set-up temporary emails accounts. Regular City email is still not available.
Administrative Services/Utility Billing — ascityofbrea@gmail.com
Brea Police Department — breapolicedept@gmail.com
City Clerk’s Office — cccityofbrea@gmail.com
City Manager’s Office — cmcityofbrea@gmail.com
Community Development — cdcityofbrea@gmail.com
Community Services — cscityofbrea@gmail.com
Fire Department — fdcityofbrea@gmail.com
Human Resources - hrcityofbrea@gmail.com
Public Information Office — piocityofbrea@gmail.com
Public Works — pwcityofbrea@gmail.com

November 20, 3:30 p.m. Update:
Phones at City facilities are functioning on a limited basis. Telephones are able to make and receive calls. Voicemail is not working.

As of Tuesday night, computer systems are down at all City facilities due to a virus. All essential City services, such as Police, Fire and Public Works, are functioning as normal. A data recovery plan is in place and experts are working on assessing the situation. We will update information as it becomes available.

If you need to contact the City, telephone systems are functioning, email is not.

  • For general inquiries, call 714-990-7600.
  • Public Works service requests can be made by calling 714-990-7691 or by using their temporary email address, pwcityofbrea@gmail.com.
  • To schedule a construction inspection, call 714-671-4406 or visit the Community Development front counter on the third floor of the Brea Civic & Cultural Center.
  • Utilities payments can be made in person or online.
  • The Brea Community Center, Brea Senior Center, Curtis Theatre and Art Gallery are open per their usual schedules.
  • For the Fire and Police Departments, 911 continues to be available for emergencies.

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